Customer Success Manager

We are seeking a dynamic, technical, customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You’ll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue.

**What You’ll Do:**

* **Customer Onboarding**: Lead smooth and impactful onboarding experiences that set customers up for long-term success.
* **Retention Strategy**: Design and execute strategies to minimize churn and improve customer retention.
* **Relationship Building**: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support.
* **Request Management**: Ensure customer requests are addressed efficiently by coordinating with internal teams.
* **Advocate for Customers**: Represent customer needs and feedback within Sendblue to inform product development and business strategy.
* **Insights and Reporting**: Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction.
* **Upsell Opportunities**: Identify and recommend new product features or upgrades that align with customer growth goals.

**What We’re Looking For:**

* **\*\*Experience with CRM systems (GoHighLevel, [Close.io](http://Close.io), Hubspot preferred).**
* **\*\*Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms.**
* Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred).
* Exceptional communication and interpersonal skills with the ability to build rapport quickly.
* Proven ability to manage multiple customer relationships and prioritize effectively.
* A proactive and problem-solving mindset with a “figure-it-out” attitude.
* Passion for our technology and intuitive understanding of why customers need it.

**What We Offer:**

* Competitive salary and performance-based bonuses.
* A high-energy and fast-moving environment.
* Comprehensive health benefits and unlimited PTO.

Sendblue is revolutionizing how businesses communicate. If you’re excited about making a real impact and helping our customers grow with us, we want to work with you!

Role details (from YC):
Compensation: $70K - $105K
Experience: Any (new grads ok)
Visa: US citizen/visa only