Customer Success Manager
Citian
Sourced from Citian's careers site · Posting last seen October 31, 2026
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.
Our tech solutions:
- Reduce traffic fatalities
- Enhance pedestrian accessibility
- Empower system operators to save time & money
You’ll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.
Who You Are:
As a Customer Success Manager at Citian, you will be responsible for understanding our public sector clients’ most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.
Required Qualifications:
- 3+ years of Customer Success experience ideally within SaaS GovTech
- Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
- Strong track record of consistently exceeding customer success metrics and targets
- Excellent verbal and written communication skills
- Ability to travel to various local and national events as needed. Travel will be regional and national
Preferred Qualifications:
- Venture-backed, start-up experience
- Prior Customer Success experience with public sector clients
Your Citian Advantage:
- Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
- 401(k) company match and monthly commuter transportation benefit
- On-site gym and free snacks in the office
- High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!
Let's build smarter cities together! Learn more about Citian here: www.citian.co
** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities
Skills
- customer success
- SaaS GovTech
- risk mitigation strategies
- customer retention
- customer success metrics
- communication
- regional and national travel
- venture-backed startup
- public sector clients
- SaaS
- GovTech
- public sector
- account growth
Summary
Manage public sector client relationships, drive product value and retention, identify upsell opportunities, and relay feedback to Sales and Development.
Job title
Customer Success Manager
Experience
3+ years
Industry
software
Location
Chicago, IL · On-site
Salary
Pay not disclosed by employer
Visa sponsorship
Company has sponsored H-1B before
Management role
No
- Sep 25, 2026 First posted
- Sep 25, 2026 Live now
As observed on the employer's careers site by ApplyAll. We show every change we've seen including removals.
Posting history
- Sep 25, 2026 First posted
- Sep 25, 2026 Live now
As observed on the employer's careers site by ApplyAll. We show every change we've seen including removals.
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