Cross-border E-commerce Product Operations Intern (TikTok Shop - User & Promotion Growth Product ) - 2026 Start

Description

About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

The TikTok Shop US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.

Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities:
- Support TikTok Shop promotion and campaign product operations, assisting with GTM material preparation, information alignment, and day-to-day project tracking;
- Support merchant-side operations communication, including FAQs, Merchant University articles, training materials, external GTM one-pagers, notifications, outreach follow-ups, and basic data tracking;
- Assist in building operational mechanisms for marketing and platform campaign products, including SOPs, knowledge bases, training programs, and case study repositories;
- Assist in coordinating with central platform teams, industry teams, and product teams to collect and organize FAQs, feedback, and progress updates, driving cross-team collaboration and improving both internal efficiency and external support quality;
- Assist in collecting and analyzing merchant feedback, participate in merchant interviews, summarize key issues and common pain points, and collaborate with product and engineering teams to drive optimization;
- Assist in compiling product adoption metrics, bottlenecks, key issues, and optimization recommendations during project execution, supporting weekly reports, post-mortems, and ad-hoc summaries.

Requirements

Minimum Qualifications:
- Currently pursuing an Bachelor's degree in Business Analytics, Marketing Analytics, Statistics , Data Science, Operations Research or related major.
- Genuine interest in cross-border e-commerce, platform product operations, and merchant business scenarios; willing to develop a deep understanding of the business and products;
- Strong communication, coordination, and execution skills; able to drive outcomes in multi-team collaborative environments;
- Detail-oriented, responsible, with strong capabilities in information organization, structured thinking, and problem analysis;
- Proficient in document drafting, data organization, and analysis; skilled in office tools including Excel, AI tools, PowerPoint, and Feishu/Lark;

Preferred Qualifications:
- Prior internship experience in e-commerce, internet product operations, business operations, or project operations is preferred;