AI Lead – HR Transformation

Job Description

What You’ll Own  

AI Strategy & Roadmap

• Define and own the HR AI roadmap aligned to broader business and HR strategy
• Identify, prioritize, and build business cases for AI use cases (e.g. employee self-service, recruitment, workforce analytics, case management)
• Translate emerging AI capabilities into practical HR applications

Delivery & Implementation

• Drive the end-to-end delivery of HR AI initiatives (from concept through to deployment and scaling)
• Partner with HR systems teams to ensure platforms (e.g. HCM, case management, knowledge systems) are AI-ready
• Oversee implementation of AI-enabled tools such as copilots, chatbots, and workflow automation

AI-Ready HR Architecture

• Ensure HR data, processes, and systems are structured to support AI and automation
• Define requirements for data quality, taxonomy, and knowledge management to enable AI agents
• Work closely with the enterprise AI team and data teams on integration and scalability

Governance, Risk & Compliance

• Establish and maintain AI governance frameworks within HR
• Ensure compliance with data privacy, employment law, and AI regulations
• Implement ethical AI principles, including bias mitigation and transparency
• Partner with Legal, Risk, and InfoSec on AI controls and policies

Change & Adoption

• Drive adoption of AI solutions across HR teams and end users
• Support change management, training, and communications
• Build AI capability within HR (upskilling, guidance, best practices)

Continuous Improvement & Innovation

• Track performance and ROI of AI initiatives
• Stay current on AI trends and assess relevance to HR
• Continuously evolve the HR AI strategy based on outcomes and new technologies

What You Bring  

• Relevant experience or Bachelor's degree in Information Technology or related field
• Minimum of 8 years of experience in AI, emerging technology, and risk & compliance.
• Proven track record in developing and implementing AI 
• Experience working cross-functionally with legal, compliance, risk, IT, and business teams to embed ethical and regulatory standards into AI initiatives.
• Hybrid position (minimum of 3 days a week onsite), based at one of our East Coast Offices, Atlanta, GA, Columbus, GA, Jefferson, IN, Cincinnati OH or Charlotte, NC.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.