Customer Success Manager

Global One

Sourced from Global One's careers site · verified 18 hours ago

London, England, UK remote Contractor Posted October 28, 2026
Job description

Job brief

A Customer Success Managers responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Requirements

  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are essential
  • Experience in managing a diverse group and training each according to company standards
  • A communications or marketing degree is preferred

    • Responsibilities

  • Establish clear client retention goals
  • Process milestones for the clients and employees to work toward
  • Assist customers with setting up and navigating programs or software
  • Promote the value of the product
  • Upsell services and products with the brand image
  • Promote value through customer experience
  • Assist in creating training courses and educational materials
  • Review customer complaints and concerns and seek to improve the customer experience

    • Skills

    • customer success
    • brand image
    • customer experience
    • communication
    • business relationships
    • technical skills
    • accountability
    • personal organization
    • management
    • training
    • communications degree
    • marketing degree
    • Client retention
    • Account management
    • Upselling
    About this role

    Summary

    Support clients, improve satisfaction and retention, guide software adoption, promote products, and address customer concerns.

    Job title

    Customer Success Manager

    Location

    London, UK · Remote

    Salary

    Pay not disclosed by employer

    Management role

    No

    Posting history
    1. Oct 28, 2026 First posted
    2. Oct 28, 2026 Live now

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