Ops Support Rep Shipment Resolution
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Sourced from Join Purolator!'s careers site · Posting last seen September 17, 2026
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Shift: Monday to Frdiday: 2:00pm to 7:00pm (25 hours/week)
Pay Rate: $21.50/hour ($22.91 after 3 months)
Location: 42 Parkway Dr, Truro Heights, NS
Description
The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Responsibilities
Contact customers or colleagues to obtain and enter package information or resolve delivery issues
Scan, sort, and reorganize undelivered freight and process freight damages
Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
Inspect damaged packages
Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
Experience
3 months experience in customer service
Skills
Physical Efforts
Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILS
Location: 173 - Truro
Working Conditions: Retail Center Environment
Posting Number: 69634
Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [email protected]. To apply, visit our Careers Page.
We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.
Skills
- operations management
- operations planning
- operations procedures
- shipping and receiving operations
- logistics
- customer service
- shipping
- receiving
Summary
Resolve shipment issues, process freight, and communicate with stakeholders in logistics operations.
Job title
Ops Support Rep Shipment Resolution
Experience level
3 months
Minimum experience
3+ years
Industry
logistics
Location
Truro, NS · On-site
+ 2 more locations
- Nova, OH 44859 · On-site
- On-site
As listed by the employer.
Salary
Pay not disclosed by employer
Management role
No
- Sep 9, 2026 First posted
- Sep 9, 2026 Live now
As observed on the employer's careers site by ApplyAll. We show every change we've seen including removals.
Posting history
- Sep 9, 2026 First posted
- Sep 9, 2026 Live now
As observed on the employer's careers site by ApplyAll. We show every change we've seen including removals.
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